Refund Policy
We value our customers and strive to provide the best possible service. Below are the details of our refund policy:
1. Eligibility for Refunds
- - Refunds are applicable for products returned in their original condition, unused, and with all packaging, manuals, and accessories intact.
- - The refund request must be initiated within [48hours] of purchase.
2. Non-Refundable Items
- - Customized or personalized electric vehicles.
- - Products that show signs of use, damage, or alterations.
- - Accessories, unless defective.
3. Refund Process
- - Customers need to present the original invoice and proof of purchase.
- - Once the product is inspected and deemed eligible for a refund, the process will begin.
- - Refunds will be processed through the original payment method within [7 business days].
4. Defective or Damaged Products
- - In the case of manufacturing defects or damage during delivery, we will offer a replacement or full refund.
- - Customers are required to report such issues within [48hours] of receiving the product.
5. Cancellation Policy
- - Orders canceled before dispatch are eligible for a full refund.
- - For cancellations after dispatch, a restocking fee of [10%] may apply.
6. Contact Us
For refund or cancellation requests, please contact our customer support team at vigneshwaraenterprises14@gmail.com or visit our showroom.
*Note: Specific terms may vary depending on product type and warranty coverage.*